Leadership and Knowledge Management in an E-Government Environment
نویسندگان
چکیده
The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.
منابع مشابه
A Leadership Knowledge Management Model for E-Government: A Preliminary Empirical Test
Although technology has greatly enhanced the ability of government to provide resources electronically, there is still a need for the development of knowledge management systems that potentially improve flexibility and provide citizens with better service. As e-government continues to grow, a key area is the advancement of leadership to increasingly provide effective knowledge resources to the ...
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